Opportunity Snapshot

Position Summary
As Field Training Manager, you will develop and deliver high-impact management and organizational development training programs for associates in your region.

Your Opportunity
If you are truly passionate about training & development and love the hands-on "people" aspects of your role, this position is your chance to shine in a training department that is ready to take our value to the next level. By joining us now, you'll be in an entrepreneurial-type environment where you'll be encouraged to think strategically, design new curricula, and develop new and exciting projects. For example, we are exploring new leadership development programs, and we'll support your continued education in this discipline and let you flesh out these new programs.

Our Requirements

• Bachelor's Degree preferred. Master's degree or equivalent learning experience in Training & Development, Leadership, or Education is a plus.
• Solid (3+ years) of experience developing training programs, providing one-on-one training and facilitating large groups.
  • Experience managing multi-site training locations.
  • Experience developing learner-centered instructional materials and job aids for classroom, self-study, and computer-based delivery.
• The ability to travel within your region up to 25% of the time.
• Experience in retail, food & beverage, or hospitality industry a plus.
• Excellent written communication, including the ability to create, compose, and edit written materials.
• Proficiency in Microsoft Office with intermediate to advanced skills in Word and PowerPoint and intermediate skills in Excel.

More About Our Company & Culture

Holiday Retirement owns and operates over 300 retirement communities in North America. Recently acquired by Fortress Investment Group, Holiday is a well capitalized and stable organization with over $800 million of annual revenues, $6 billion of assets and over 10,000 associates. Under the direction of new management, the company plans to double in size in the near future.

While others may provide facilities for senior living, we provide an enriching lifestyle that is so much more. We treat each and every resident with the respect and dignity they deserve. In fact, our entire business is built upon earning our residents' trust every day. That is "The Holiday Touch."

More About Your Role

Reporting to the Director of Learning and Development, you'll join a team of eight peer Training Managers. Together, you will support the managers and leaders housed within our 300+ communities across the country. Specifically, you will deliver:

• Sales, operations, and human capital training to our General Managers.
• Onboarding and orientation to new General Managers, Community Managers, Executive Chefs, Enrichment Coordinators, and Maintenance Technicians.
• Service-oriented training (developing the "Holiday Touch") for all community associates to enhance the residents' experience.
• "Train the trainer" coaching and development programs for all community leaders.

Your orientation will consist of two weeks of formalized classroom training in our Salem, Oregon headquarters which will acclimate you to the Holiday culture, the senior housing industry, and our new vision for training and development.

Post-orientation, your first initiative will be to deliver a sales training program in Salem for a group of newly hired General Managers. Once this special program is complete, you will travel only about 25% of the time to communities within your region. You will divide the bulk of your time among:

• Development of training programs: not only will you enhance current programs, you will work with the Director and your peers to develop new programs that drive behaviors and results through the entire organization. To this end, you'll employ creativity and sound Instructional Design methods.
• Training: you will travel to our various locations delivering training for large groups and smaller, sometimes one-on-one sessions. In both settings, you'll need to be highly engaging and creative in your delivery methods. Importantly, you will align with the key stakeholders before the training event on the goals, roles, and impact.
• Reinforcement: as you know, this is where you can make a real impact as you reinforce and integrate the curriculum with line managers. You'll also work with and coach key personnel on their individual development plans.
• Evaluation: this is perhaps our area for greatest improvement, and you'll be a part of the design and implementation of new testing and evaluation procedures. Your evaluations and ongoing analysis of training needs will provide the critical data to fuel ongoing program development.

We expect that you will attend outside workshops to increase your training skills, and we'll support you in your efforts to expand your skills in leadership development, coaching, mentoring, and Instructional Design, among others.

Keys to Success

First and foremost, the key to your success in this role is passion -- passion for learner-centered training, and for helping people grow. Your excitement and energy should flow into all aspects of your role, but in particular, your presentations. As a "Master Presenter" you'll deliver dynamic presentations that engage your audience, large or small.

Also important are your abilities to:

• Manage multiple training schedules in multiple locations.
• Be a strong team player and work productively across departments, even though you are located remotely
• Be flexible in your approach in our dynamic, evolving learning environment.

Holiday Retirement is a growing organization that places a strong emphasis on career development. By demonstrating your abilities in this role, you'll have increasing opportunities to contribute at the strategic level, and then move into progressive roles within the organization.

If this sounds like the right mix of challenge and opportunity for you, and you meet the required qualifications, we look forward to hearing from you!