Opportunity Snapshot

Every now and then, an industry, a company and a position combine to create a career opportunity that stands head and shoulders above the rest. This is one of those opportunities. . .

An industry about to explode. . .
There are over 75 million Baby Boomers in the US, and this generation is about to become the largest and wealthiest over-50 consumer group in US history. According to McKinsey & Company, Boomers will account for "roughly 40% of US spending by 2015 and for a disproportionate share of the growth and consumption in industries ranging from consumer electronics and clothing to home furnishings, restaurants, and, of course, health care."

A company poised to capitalize. . .
Holiday Retirement owns and operates over 300 retirement communities in North America. Recently acquired by Fortress Investment Group, Holiday is a well capitalized and stable organization with over $800 million of annual revenues, $6 billion of assets and over 10,000 associates. Under the direction of new management, the company plans to double in size in the near future.

A newly created position at the center of it all. . .
We have created a new role within our organization to serve as the keystone for our continued growth and success. We are seeking experienced sales-oriented General Managers to provide inspirational leadership to our associates and highly personalized customer service to the seniors who elect to call Holiday Retirement "home". The logical career path for this GM position leads to both regional management roles ($250 million real estate portfolios with over 400 associates) and district management roles ($1.5 billion real estate portfolio with over 2,000 associates).

Our Requirements

1. The "Holiday Touch": our most important requirement is that you personify "The Holiday Touch", which is our term for the genuine warmth, empathy and respect with which we treat our residents and our team. It creates the sense of family and friendship that defines our communities and our company.
2. Business Management Experience: solid operational and people management experience is required. We have a strong preference for limited service/extended stay hospitality sector experience. Your background should include:
   • P&L management
   • Budget management
   • Operational management of departments such as food service, maintenance, housekeeping, safety, etc.
   • Experience hiring, training and managing individual and team performance
3. Sales & Marketing Acumen: demonstrated success growing revenues through grassroots sales efforts. Relationship oriented sales experience preferred.
4. Flexibility to Travel: your initial training period will require some travel, and your career opportunities will be more diverse the more open you are to relocation.

More About Our Company & Culture

How does a tiny company with one facility grow to become a multi-billion-dollar industry leader with over 300 locations in North America? Simple: we're nice.

It might sound trite, but Holiday Retirement has built a global brand and the #1 industry success story on the basis of being nice: we treat our customers (our residents) better than anyone else and it is reflected in our bottom line success.

While others may provide facilities for senior living, we provide an enriching lifestyle that is so much more. We treat each and every resident with the respect and dignity they deserve. In fact, our entire business is built upon earning our residents' trust every day. That is "The Holiday Touch."

More About Your Role

This new role starts off with two weeks of formalized classroom training which will acclimate you to the Holiday culture, the senior housing industry, and our localized grassroots approach to sales and marketing. This time period is designed to equip you with the background and skills to be successful in our industry right out of the gate.

You will transition -- fully prepared -- into the role of General Manager at one of our Holiday communities. Your GM responsibilities can be divided into matters for the "head" (P&L management) and matters of the "heart" (resident relations). That is, your most important task as GM is compassionate leadership, ensuring that your approximately 100 residents are surrounded by an environment that treats them with dignity and respect, and cherishing your role as ambassador for The Holiday Touch. Sometimes, this might be as simple as spending extra time getting to know a new resident who appears lonely, and other times it might be spearheading a new community-wide extravaganza to energize the residents.

On the other hand, you will have P&L management responsibility, which encompasses both operational management and sales leadership. You will continue driving total revenue growth through effective community relations, special events, direct-inquiry calls, tours, and the like, and keep an eye on the competition. You will also manage the various departments including maintenance, food service, safety, and housekeeping.

Keys To Success

Chances are, you chose your current career because you enjoy interpersonal interactions -- in other words, you're a people person! You are happiest when you are making customers happy, and the tougher the challenge, the more creative you are at finding win-win situations. You draw energy from these interactions, and not only generate "feel good factor" but you impact the bottom line, too.

With your unique skills, the environment at Holiday provides the next logical step on your career path, providing rich career development opportunities, and at the same time, enriching life experiences. Because, at the end of the day, you will be helping people -- not merely ensuring they have a comfortable night's sleep -- but developing a community that enriches life and makes it more enjoyable.

If this sounds like the right mix of challenge and opportunity for you, we look forward to hearing from you.