Opportunity Snapshot

Night owls, here is your opportunity to earn extra income and join an incredibly successful, growing hospitality company. . .

A key part-time role that keeps our communities running smoothly. . . As a Resident Services Manager for an assigned Holiday Community, you will work onsite from 8pm to 6am on Friday and Saturday to maintain the smooth running of our nighttime operations. Ideally, you'll have experience in a Front Office role in hospitality, but if you have the right mix of customer service ability, basic office skills and integrity, we are open to all types of backgrounds, including college students.
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An industry about to explode. . .There are over 75 million Baby Boomers in the US, and this generation is about to become the largest and wealthiest over-50 consumer group in US history. According to McKinsey & Company, Boomers will account for "roughly 40% of US spending by 2015 and for a disproportionate share of the growth and consumption in industries ranging from consumer electronics and clothing to home furnishings, restaurants, and, of course, health care."

A company poised to capitalize. . . Holiday Retirement owns and operates over 300 retirement communities in North America. Recently acquired by Fortress Investment Group, Holiday is a well capitalized and stable organization with over $800 million of annual revenues, $6 billion of assets and over 10,000 associates. Under the direction of new management, the company plans to double in size in the near future.
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Our Requirements

• Preferred but not required: Associate's degree from a two year college or university in Hotel/Hospitality Management, Hospitality or related field or equivalent work experience. Business administration or other related field.
• Preferred but not required: Previous experience in hospitality customer service role such as Front Office.
• Preferred but not required: Previous experience in sale & marketing administration and/or office administration.
• Proficient in Microsoft Office Suite.
• High standards of ethics and personal accountability.

Our most important requirement is that you personify "The Holiday Touch", which is our term for the genuine warmth, empathy and respect with which we treat our residents and our team. It creates the sense of family and friendship that defines our communities and our company.
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Role Specifics

Working in conjunction with the Community Management Team, you will:

• Prepare activity calendars, mail invitations for special events, prepare marketing packages, maintain files, and other administrative tasks.
• Manage, document and react with maturity and professionalism to resident complaints and emergencies including the accurate implementation of E-Call procedures.
• Ensure community doors are locked behind any resident entering or leaving the community after hours in order to maintain a safe and secure Community environment. Please note, this is a zero physical intervention position.
• Be friendly, courteous and professional in all dealings with residents.
• Reconcile all transactions at the close of the shift.
• Support, practice and deliver the "Holiday Touch" 100% of the time.

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More About Our Company & Culture

How does a tiny company with one facility grow to become a multi-billion-dollar industry leader with over 300 locations in North America? Simple: we're nice.

It might sound trite, but Holiday Retirement has built a global brand and the #1 industry success story on the basis of being nice: we treat our customers (our residents) better than anyone else and it is reflected in our bottom line success.

While others may provide facilities for senior living, we provide an enriching lifestyle that is so much more. We treat each and every resident with the respect and dignity they deserve. In fact, our entire business is built upon earning our residents' trust every day. That is "The Holiday Touch."